Terms and Conditions
Effective August 29, 2026. Supersedes the August 25, 2026 version: section 4 was added, covering the Instagram and Facebook accounts we operate on a client's behalf. Provider: AV Engineering Corp, Sunrise, Florida, United States, operating this site and its services under the name AV AI.
This page explains the rules for using av-ai.dev and the messaging channels we offer (WhatsApp and SMS). By using the site or by writing to us on any of those channels, you accept what this page says. It is written in plain language on purpose: if anything is unclear, write to us and we will explain it.
1. Who answers on the other side
- The first reply comes from an artificial intelligence assistant, not a person. We say so upfront, and if you ask, the assistant confirms it.
- A person from AV Engineering Corp joins the conversation when the case calls for it or when you ask for it.
2. What this service is and is not
- We provide AI automation for professional-services firms: design, implementation and operation of agents and workflows.
- What the assistant answers is commercial information and general guidance about our services. It is not legal, accounting, tax or investment advice, and it does not replace a licensed professional.
- AV AI is an engineering and automation firm. We do not prepare or file tax returns, and we do not represent anyone before a tax authority.
- A scope or a price is binding only when it is in writing and signed. Nothing the assistant says in a conversation is a firm offer.
3. Messaging: WhatsApp and SMS
Consent
You receive messages from us only if (a) you started the conversation by writing to us, or (b) you gave us your number and expressly agreed that we could write to you. We do not buy lists and we do not message numbers nobody gave us.
What kind of messages
Customer care and follow-up on your own inquiry: answers to what you asked, scheduling a call, sending a document or a link you requested, and updates about work in progress with you.
Message frequency
Message frequency varies and depends on your conversation. We do not send recurring campaigns or bulk SMS broadcasts. Outside a conversation you started, we only message you to follow up on what you asked us for, never to promote something you did not request.
Rates
Message and data rates may apply. We do not charge you for the messages; your mobile plan may.
How to opt out
Reply STOP and we stop messaging that number; reply HELP for our contact details. And if you would rather say it in your own words, that works too: we do not require a particular keyword. Say so in the conversation, reply on the same channel, or write to support@avengineeringusa.com. We act on the request whatever words you use.
Your number is not shared
No mobile information will be sold, rented or shared with third parties or affiliates for marketing or promotional purposes. The only third parties that see your number are the providers needed to deliver the message (your mobile carrier and our messaging platform), and only for that purpose.
Delivery
Carriers are not liable for delayed or undelivered messages.
4. If you hire us to run your Instagram or Facebook accounts
Besides our own channels, we offer a service in which we publish content and handle conversations on our clients' own Instagram and Facebook accounts, using Meta's official interfaces. These rules apply to that service.
You grant the access and you withdraw it
We only operate an account after its owner connects it and grants the permissions from their own Meta account. You can withdraw them whenever you want, from your account settings, without asking us and without telling us. When you do, we stop publishing and replying immediately; whatever was published up to that point stays in your account and under your control.
Nothing goes out without your approval
You approve each piece before it is published. We do not publish, schedule or reply on your behalf with content you have not seen and accepted, except for automated replies whose text and rules you approved in advance yourself.
What you warrant to us
- That you own the account, or that the owner has authorized you to connect it.
- That you hold the rights to the content you give us to publish, including images, trademarks and the likeness of any people appearing in it.
- That the content complies with the law and with the platform's rules.
If you give us third-party material without authorization to use it, that responsibility is yours, as section 5 of these terms also says.
Meta's own terms apply to you as well
The service runs on Meta's platforms, and the use of your account is also governed by Meta's terms and policies, which we do not control. Meta may limit, suspend or change access to its interfaces, and that can affect the service through no doing of ours.
What we do not do with your account
We do not use it for anything other than the work agreed with you, we do not combine your data with another client's, and we do not use the content of your conversations to train artificial intelligence models. The detail of what data we process is in our Privacy Policy.
5. Use of the site
- You may read, quote and share av-ai.dev content with attribution.
- You may not attempt to breach the site, scrape it in bulk, impersonate AV AI or AV Engineering Corp, or use our channels to send illegal or abusive content.
- If you send us a third party's confidential material without authorization to do so, that responsibility is yours.
6. The figures we publish
The operating figures shown on this site come from a real production system, carry a visible as-of date and have a query behind them. When a figure changes, it is updated with its new date and the old version is retired. If you want to know how one of them is defined, ask us and we will tell you.
7. Intellectual property
The trademarks, text, diagrams and code on this site belong to AV Engineering Corp, except for anything identified as a third party's. Material you hand us for a project remains yours.
8. Limitation of liability
We provide the service with professional care, but the site and the assistant are offered as is. To the extent permitted by law, AV Engineering Corp is not liable for indirect damages or lost profits arising from use of the site or from the conversation with the assistant. None of this limits liabilities that the law does not allow to be limited.
9. Privacy
What data we collect, what for, and who it is shared with is in our Privacy Policy, which forms part of these terms.
10. Changes and governing law
If we change these terms, we update the effective date in the header and announce significant changes on this same page.
These terms are governed by the laws of the State of Florida, United States. Disputes are submitted to the competent courts of Broward County, Florida.
11. Contact
AV Engineering Corp · Sunrise, Florida, United States
On WhatsApp: write to us here
By email: support@avengineeringusa.com
Parent company site: avengineeringusa.com